Contact us

At Nova Store, operated by NOVA GROUP, NOVAOUTLETSTORE LTD, we're committed to providing helpful and reliable customer support.

Whether you have a question about an order, product, shipping, tracking, return, refund, or payment, please get in touch with our support team.

Customer Support

Email: info@novaoutletstore.com
Phone / WhatsApp: +44 7402196530

Support Hours

Monday – Saturday
9:00 AM – 7:00 PM (UK Time)

We aim to respond to customer enquiries within 24 hours during our normal support days.

Response times may occasionally be longer during weekends, public holidays, or periods of unusually high demand.

Order Support

If you're contacting us about an existing order, please include:

Your order number
Your full name
The email address used when placing your order
A brief description of your question or issue

For damaged, faulty, or incorrect products, photographs or videos may also help us resolve your request more quickly.

Please never send full payment card details, passwords, or other sensitive financial information by email or WhatsApp.

Business Information

Trading Brand: Nova Store

Operated By: NOVAOUTLETSTORE LTD
Company Number: 16998081
Director: Mohsin Khalid
Registered Office: Office 777 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR

Our Commitment

At Nova Store, our goal is to provide carefully selected products together with a straightforward and reliable shopping experience.

If something goes wrong with your order, please contact us and we'll work with you to find an appropriate solution.

Thank you for shopping with Nova Store.